Dealing with serious incidents, complaints and investigations in the aged care sector

Institutional elder abuse is sadly a significant issue in Australia. The recently completed Royal Commission into Aged Care Quality and Safety, as well as the ongoing Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, have shone the spotlight on the distressing and all too common instances of abuse of vulnerable populations in care.

From 1 April 2021, Australian residential aged care providers have a new statutory reporting regime for “serious incidents”, which goes far beyond the previous requirements in relation to “reportable assaults”. The new Scheme is implemented nationally to manage, prevent and taking appropriate actions, if and when an incident may occur.

In this webinar Victor Harcourt will discuss how providers can best be prepared to manage and mitigate serious incidents and the complaints that follow, both internally and externally with regulators.

Anthony Massaro will discuss some of the issues for employers and investigators arising from the Scheme. 

This session was originally presented during the MyKludo Virtual Investigations Conference held 6-8 December 2021.