Dealing with serious incidents, complaints and investigations in the aged care sector

Thanks for the conference. You have really relevant topics by engaging and interesting presenters.
industrial relations, workplace investigations, testimonial, professional development for investigators
Industrial Relations Advisor

Course overview

Dealing with serious incidents, complaints and investigations in the aged care sector

Institutional elder abuse is sadly a significant issue in Australia. The recently completed Royal Commission into Aged Care Quality and Safety, as well as the ongoing Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability, have shone the spotlight on the distressing and all too common instances of abuse of vulnerable populations in care.

From 1 April 2021, Australian residential aged care providers have a new statutory reporting regime for “serious incidents”, which goes far beyond the previous requirements in relation to “reportable assaults”. The new Scheme is implemented nationally to manage, prevent and taking appropriate actions, if and when an incident may occur.

In this webinar Victor Harcourt will discuss how providers can best be prepared to manage and mitigate serious incidents and the complaints that follow, both internally and externally with regulators.

Anthony Massaro will discuss some of the issues for employers and investigators arising from the Scheme. 

This session was originally presented during the MyKludo Virtual Investigations Conference held 6-8 December 2021.


Victor Harcourt and Anthony Massaro

Victor Harcourt
Victor is a principal at Russell Kennedy Lawyers, based in the firm’s Melbourne office where he leads the national aged care and royal commissions team. He is an experienced legal advisor to his aged care clients which allows him to provide practical and expert advice across a broad range of areas and issues.
Victor has been regularly recognised by Best Lawyers in Australia for his expertise in Senior Living Law (since 2017) and in Government Practice and in Retirement Villages (since 2014).
Anthony has been practising for 18 years in workplace relations, discrimination and safety matters, and has been with Russell Kennedy for 19 years. He has been recognised since 2014 by Best Lawyers for expertise in Occupational Health and Safety Law.
Anthony has contributed to articles in The Age, the Sydney Morning Herald, the Courier Mail and SmartCompany, and has spoken at various industry conferences.
Anthony Massaro